I wanted to share our experience with; your contractors, service department and your products.
My wife and I shopped around with several different contractors while trying to make the ‘right’ decision for our home windows. We had three different contractors out to quote and to help us decide what was best for our home. The first contractor we had out was Paul Brummitt from South Valley Windows. Both my wife and I were VERY impressed with our initial visit with Paul. Paul listened to both of our concerns and our objectives and gave us back some great insight, ideas and educated us on your products.
Trying to be responsible / educated consumers we had two more contractors out after Paul. As soon as the door closed from the last contractor both my wife and knew without a shadow of a doubt we HAD to go with Paul and South Valley. I will not get into anything negative about the other contractors, but they made it very easy and decisive that Paul was the correct choice.
During the installation of our windows Paul was always available and when challenges came up he was great to work with, he really cared about our home and I feel he treated it like he would his own. I have dealt with a few contractors over the years, and never felt with any of them that they truly cared about my home as much as Paul did. Paul’s crew (Mike and Alex) were talented, fast, clean, professional and friendly. South Valley Windows is a great asset for Milgard.
We have also meet and worked with some people from your Service Department. We have had David and Jesse both out to make a few some adjustments. Both these gentlemen were also great to deal with and did fantastic work. While scheduling appoints we spoke with Monica, she has to be the nicest person ever, so patient, accommodating and personable. Not sure who is doing your hiring, but he / she is finding quality people.
We had Paul put in the Ultra windows and French doors, we could not be happier with the quality and look (Paul assured us we would like them and we do). The windows and doors match our house and we are amazed at how happy we are with our choice to go with South Valley (Paul) and Milgard.
THANK YOU very much for working with high quality contractors, hiring employees who obviously take such pride in their work and for manufacturing such fine products. Paul, Mike, Alex, David, Jesse and Monica have left us with such a high opinion of your operation.
Hope you have a great Holiday!
Mike & Tracy S.
South Valley Windows: CLEARLY THE BEST!!!! Before I write this review, I need to make it very clear that this is purely by my choice, and I am writing it for no better reason than, honestly, these guys deserve it!!!! I’m actually surprised there are not more reviews on Yelp. Also, please take my review seriously, because we have used them two times (two different homes) within a 15 year period, and their services and professionalism, remain steadfast. First, let me begin by telling you, they were the best priced around. I had checked a number of places, including Costco, and nobody compared. I ordered the Milgard Tuscany Series windows, and even though they were a bit pricer, Paul worked with us to make it happen, and to get the grids in my windows, and I couldn’t be happier. Paul, and his crew, Alex (sweetest guy), and who I will refer to as, “Mike the Builder” (the guy was awesome) did a fabulous job on my windows. It looks like a whole new home. I could fully trust them in my home alone, and especially appreciated how their main concern was pleasing me and giving me exactly what I wanted. Talk about flexibility!!! There’s no comparison. There main goal and philosophical principle is pleasing their customer…..bottom line! By no means, did they nickle and dime me. As a matter of fact, it was quite the opposite. They did a number of things that were above and beyond the call of duty, which I can’t thank them enough for. At the last minute we decided to have the windows cased. Mike was so patient with me, that he would cut a piece of wood, hold it up, and show me what it would like like, thus giving me different options. He was quick, precise, and wasted no time in what he did. As a matter of fact, that went for both guys, including Alex. Both of them entered my home each morning with a smile on their face, and went right to work.
Before I go on any further, all I want to say, is give these guys a call. YOU WON’T BE DISAPPOINTED!!! Paul is honest, caring, and one of the nicest guys you’ll ever meet. Unlike a lot of business who come across like “wheel and deal” salesman, that’s NOT South Valley Windows. They have been in Gilroy now for some time, and it ceases to amaze me how they have remained open, honest, and down to earth, and haven’t changed a bit. And yes, they are still standing and thriving in a downward spiral of an economy, where business are coming and going. That goes to show you that honest business and just doing what is right, goes a loooong way. I’ll say it again. SOUTH VALLEY WINDOWS, CLEARLY THE BEST!!!!
Thank you guys for doing a fabulous job on my home.
South Valley Windows replaced windows for me in the spring. This company was easy to work with in determining the correct windows for my needs, and the men who installed them did a very good job. It is nice to find people who still take pride in their workmanship and believe in good customer service as well as providing a quality product at a reasonable cost. I have already recommended South Valley Windows to some of my friends. My only relationship to this company is as a satisfied customer who plans to return for further services when they are required.
I needed replacement window for my 50 year old house (original windows) and contacted several companies. South Valley Windows were prompt, professional and the best price. They got it done right the first time and the windows are beautiful! I can’t say enough good things about everyone I came in contact with, especially Paul, Regina and Mike. If you want a fun experience then get your windows done by South County Windows.
The South Valley windows team did an outstanding job on our homes new Milgard windows. We researched extensively with multiple companies before we made our purchase with South Valley Windows. We would highly recommend them to anyone considering replacement windows. …..Great job to Paul and the team.
The Brown’s in Morgan Hill
With a 39 year old home we decided to do some remodeling. This being our first experience with the remodeling I was a little nervous about the whole process and completely blind about what to expect.. We obtained a quote from another window company first that a friend had used but I wasn’t completely comfortable with the owner and had no idea what to expect cost wise. After getting the first estimate I decided to call a local company for a second quote and called South Valley Windows. Paul immediately came out and was extremely knowledgeable and helpful. He told us about changes we needed to make to update our windows to current code that the first guy didn’t mention and suggested some upgrades to specialty windows (big bay with seat and greenhouse in kitchen) that I loved. Ultimately his bid came in almost $3,000 less WITH upgraded windows and specialty windows! His guys were punctual, fast and friendly. I LOVE my new windows and will definitely recommend Paul and his crew to my friends! I am having him do the doors next!